Unparalleled support, just a phone call away
You can expect great support from Batts Communications Services, and we’ll always meet your expectations. We pride ourselves on getting customer requests done in a timely fashion.
Unlike many companies, we let our customers know when our technician will be onsite. It’s not “morning” or “afternoon,” but an actual time of day. We also hold ourselves to an extremely high standard — usually onsite within one hour of a major problem and 8 business hours for minor troubles. We stock hardware so that we can assist our clients with an immediate repair should lightning strike or electronics fail.
In addition to onsite service calls, our team of certified technicians can assist our clients with instruction over the phone, remote administration and troubleshooting.
We hope you will find our FAQ’s helpful. Remember, we are always just a phone call away.
FAQs
Q: How do I set the time on the LCD display?
Spkr / 728 / enter 4 digit time / Spkr – Example 2:30pm would be Speaker 728 1430 Speaker and 8:30am would be Speaker 728 0830 Speaker
Q: How do I make a conference call?
While on a call press the left soft key “Conf”, and dial the second party. When they answer press the left soft key “Add”, and then press again “Begin”.
Q: How do I set the phone to voice announce on internal calls?
Spkr / 721 / Spkr
Q: How do I set the phone to ring on internal calls?
Spkr / 723 / Spkr
Q: How do I get my phone off of do not disturb? Or Q: Why is my phone not ringing when someone calls my extension?
Press down arrow soft key / Prog / DND / Cncl
Q: How do I setup or change an extension button on my phone?
Spkr / 751 / the button you are programming / 01 / ext # / Spkr
Q: How do I change the name on my extension?
Speaker / 700 / (extension number) / (spell out name using dial pad) / Hold / Speaker (**Note** use Feature button to backspace if needed on spelling)
Q: How do I set my phones to Night Mode?
(At main phone) Speaker / 718 / then 1 for day or 2 for night
Q: How can I tell if our phones are in Night Mode?
(At main phone) Display will say, “Night”, in place of the extension number
Q: How do I forward all my phone calls to another internal extension?
Spkr / 741 / 1 / ext # / Spkr. (to cancel fwd) Spkr / 741 / 0 / Spkr
Q: How do I forward all my phone calls to an outside number?
Spkr / 741 / 1 / 9 + number / Spkr. (to cancel fwd) Spkr / 741 / 0 / Spkr
Q: Why does my phone not roll over to voicemail any more?
Most likely an error has been made in setting or canceling call forwarding. To correct you must know the extension for your voicemail (usually 300). Then follow these steps: Spkr / 744 / 1 / 300 / Spkr (note: you may need to cancel any existing call forwarding before this will work)
Q: How do I check my voicemails from off-site?
Call your main number and, if answered by Auto Attendant, press #+extension for InMail Voicemail or 9+extension for UM8000. You will then be prompted for your code. If calls are answered live, you will have to be transferred to your voicemail box and once you hear your greeting press # + extension for InMail Voicemail or 9 + extension for UM8000. You will then be prompted for your code.
Q: How do I set the language back to English on LCD display?
Spkr / 678 / 01 / Spkr
Q: How do I cancel a message waiting lamp when there are no messages in my box?
Spkr / 773 / Spkr
Q: How do I change the ring tone for my extension?
Speaker / 720, dial 1 for internal call ring or 2 for external call ring, choose the ring option: you prefer from 1 to 8. Press Speaker to save.
Q: How do I change the ring volume for my extension?
Press Speaker, dial 729, use volume up and down buttons to adjust, speaker to end.